Return Policy JSP GROUP INT BV – Version March 2026
Return Policy Summary
Consumers may withdraw from their purchase within 14 days after receiving the goods in accordance with applicable consumer protection legislation.
Unless the return results from an error on our part, all costs related to the return shipment are the responsibility of the customer.
To start a return, customers must contact our customer service team to obtain return authorization and instructions before sending any product back.
For full details regarding return conditions, refunds and international shipments, please consult the complete Return Policy below.
Scope
This return policy applies to purchases made through our webshop.
The statutory right of withdrawal described below applies only to consumers as defined under applicable consumer protection legislation. Business customers purchasing in the course of their professional activities do not benefit from this statutory right of withdrawal unless otherwise agreed.
Nothing in this policy affects the statutory rights of consumers under applicable law.
For the purposes of this policy:
The exercise of the right of withdrawal and the physical return of the goods are two separate steps in the return process.
Right of Withdrawal
Consumers have the right to withdraw from their purchase within 14 days without giving any reason, in accordance with applicable consumer protection legislation.
The withdrawal period expires 14 days after the day on which the customer, or a third party designated by the customer (other than the carrier), acquires physical possession of the goods.
If an order consists of multiple items delivered separately, the withdrawal period expires 14 days after receipt of the last item.
To exercise the right of withdrawal, the customer must notify us via email before the withdrawal period expires by sending:
Return Conditions
Returned products must be complete and returned in the same condition as received, including all accessories, manuals and documentation.
Customers may handle the goods only to the extent necessary to establish their nature, characteristics and functioning, as would be possible in a physical store. Inspection of goods does not include operational use of the product.
Handling beyond such inspection may result in a reduction in the refund reflecting the diminished value of the goods.
Examples include, but are not limited to:
Products should be returned complete and, where reasonably possible, in their original packaging with protective materials.
The absence of original packaging does not automatically invalidate the right of withdrawal, but may lead to a deduction from the refund if it reduces the resale value of the product.
If essential components are missing from a returned product, the cost of replacing those components may be deducted from the refund.
Electronics and Batteries
Electronic components and batteries must be returned unused and unmodified.
Products showing signs of installation, electrical connection, soldering, charging or operational use may be subject to a reduction in the refund reflecting the diminished value of the goods.
For safety reasons, LiPo batteries that have been charged, connected or used cannot be accepted for return unless they are defective.
RC Vehicles and Kits
RC vehicles and kits must be returned in the same condition as delivered.
Products that have been assembled, modified or show signs of installation of electronics, wheels, tires or other components may no longer be considered new and may therefore be subject to a reduction in the refund reflecting the diminished value of the goods.
Outdoor / Track Use
RC vehicles that have been used outdoors, on RC tracks or in environments where visible signs of use occur - including dirt, scratches, tire marks or drivetrain wear - cannot be considered unused.
Such use goes beyond the inspection permitted under consumer withdrawal rights and may therefore result in a reduction in the refund proportional to the diminished value of the product.
Tires and Drivetrain Wear
Tires, wheels and drivetrain components are wear parts.
RC vehicles showing tire wear, dirt accumulation, drivetrain wear or other indications of operational use cannot be considered unused.
Such signs of operational use go beyond the inspection permitted under consumer withdrawal rights and may therefore result in a reduction in the refund.
Return Procedure
To start a return, please follow these steps:
Returns must be authorized prior to shipment. Returns sent without prior authorization may be refused for processing until the required return information has been provided, or may experience delays in processing.
If a customer wishes to request a refund or return a product, the return procedure described in this policy must be followed. Refund requests submitted through payment providers, banks or credit card companies without first contacting our customer service department may result in delays or rejection of the request where permitted by law.
After notifying us of the withdrawal, the goods must be returned within 14 days.
Return Shipment
Returns must be authorized by our customer service department prior to shipment.
Return shipments must be sent to:
JSP GROUP INTL BV
Geelseweg 80
2250 Olen
Belgium
Unless the return results from an error on our part (such as an incorrect or defective product), all costs associated with the shipment and return of the goods remain the responsibility of the customer.
This includes, but is not limited to:
For international returns, the customer is responsible for ensuring that the shipment is properly declared to customs and that all applicable duties, taxes and clearance costs are paid.
Returns that arrive with unpaid customs duties, taxes or clearance charges may be refused or deducted from the refund where permitted by law.
Returned goods remain the responsibility of the customer until they have been safely received and inspected at our facility.
Customers must be able to provide proof of shipment. We strongly recommend using a tracked and insured shipping service.
Returns that are improperly declared, insufficiently packaged or sent with unpaid charges may be refused or returned to the sender.
Processing of Returns
Once the returned goods have been received and inspected, the return will be processed. Depending on the nature of the return and where permitted by applicable law, the resolution may include replacement of the product, issuance of a credit note, or refund of the purchase price. The appropriate resolution will be determined by our customer service department based on the circumstances of the return.
Returns must be processed through our customer service procedure. Initiating a payment dispute or chargeback before the return process has been completed may delay or affect the handling of the request where permitted by applicable law.
Refunds will be issued within 14 days after receipt of the returned goods or proof that the goods have been returned.
Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed.
Refunds are issued only after the returned goods have been received and inspected, or after valid proof of return shipment has been provided where applicable. Requests for refunds without returning the goods may be declined except where required by applicable law.
Where applicable, diminished value resulting from handling beyond normal inspection may be deducted from the refund.
Delivery and Transport Delays
Delivery times are estimates only.
An order is considered fulfilled once it has been handed over to the carrier.
An order is considered delivered once the carrier confirms delivery to the shipping address provided by the customer at the time of purchase. Carrier tracking information and delivery confirmation may be used as proof of delivery in the event of a payment dispute.
Delays caused by carriers, customs clearance procedures, weather conditions, strikes or other circumstances beyond our control do not constitute a valid reason for cancellation or return once the order has been shipped. This does not affect the consumer’s statutory right of withdrawal after delivery.
Import Duties, Taxes and Refused Deliveries
International shipments may be subject to import duties, taxes and customs fees imposed by the destination country.
These charges are the sole responsibility of the customer and are not included in our prices or shipping costs.
Customers are responsible for providing accurate and complete shipping information at the time of purchase.
If a shipment cannot be delivered or is returned to us due to incorrect or incomplete address information, refusal of delivery, or failure to collect the shipment from the carrier, the order will be treated as a return initiated by the customer.
If a shipment is refused by the customer or returned due to unpaid duties or taxes, the order will also be treated as a return initiated by the customer.
Any additional costs resulting from such circumstances - including outbound shipping costs, return shipping costs, carrier handling fees, customs charges or other fees imposed by carriers or authorities - may be deducted from the refund where permitted by law.
Where applicable under consumer protection law, statutory consumer rights remain unaffected.
If such costs exceed the order value, we reserve the right to invoice the remaining balance.
Excessive or Abusive Returns
We reserve the right to monitor return activity in order to identify potential misuse of our return policy.
Customers who demonstrate a pattern of excessive, abusive or fraudulent returns - including repeated ordering and returning of the same products - may be subject to additional measures.
These may include:
Such measures will be applied only where there is a reasonable indication of misuse and in compliance with applicable consumer protection legislation.
Governing Law
This return policy shall be governed by and interpreted in accordance with the laws of Belgium.
Any disputes arising from or relating to this policy shall fall under the exclusive jurisdiction of the competent courts of Antwerp, Belgium.
Customer Service
TEAM CORALLY - A DIVISION OF JSP GROUP INTL BV
Telephone: +32 14 25 92 83
E-mail: support@corally.com
Business Hours
Monday – Friday
09:00 – 12:00 / 13:00 – 17:00